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Payment Instructions
To process a payment for an invoice from CAIS, please enter any policy number reflected on the statement exactly as it appears on your CAIS invoice, and click the payment button below. On the following page, you will have the option to pay multiple invoices for the same association. To do so, select the radio button that allows you to make a payment for the total amount due on the account.
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Your policy number is located on your invoice. Click to view an example image of the invoice.
When you click the button below, you will be redirected to our third-party billing site to enter your payment information. If you need assistance, please call CAIS at (888) 833-4158. Thank you for your business!
​Important Notice: If you have mailed a check for an invoice and are also making an online payment for the same invoice to meet the deadline, please do not place a stop-payment on the check. This will incur a $25.00 fee, which will be added to your account and must be paid in full. If both the check and online payment are processed, any overpayment will be refunded to you.
Lockbox address for payments sent through standard US mail:
CAIS, LLC
P.O. Box 261567
Hartford, CT 06126-1567
Address for payments sent with overnight delivery:
CAIS/Insurity
Attn: BIN REMITTANCE
170 Huyshope Ave
Hartford, CT 06106
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If you need any assistance, please call CAIS at (888)-833-4158 - ext 1 (Accounting). If you have questions, please email accounting@mgalive.com.